Refund Policy
This Refund Policy forms part of the agreement governing the Website and should be read together with the Terms & Conditions and Privacy Policy. Capitalized terms used in this Refund Policy have the meanings assigned to them in the Terms & Conditions. Refunds may be requested by Donors or Campaign Organizers, or carried out by the Foundation on its own initiative. Users may submit Refund requests through the Foundation's . All Refund requests are reviewed by the Foundation. Submitting a request does not mean that a Refund has been approved; Refunds are not guaranteed. Last updated: 5 November 2026
1. Refund Eligibility and Timeframes
1.1. Requests Within 30 Days. Refund requests submitted within 30 calendar days of the Donation date may be approved based on the circumstances of the request, the status of the Funds, and applicable payment processing requirements. Approval remains subject to the Foundation's review of the request. 1.2. Requests After 30 Days. After 30 calendar days, Refund requests may be approved only if all of the following conditions are met, except as otherwise provided in Section 1.3 below or required by applicable law:
(a) Fraud or misuse of Funds has been confirmed. (b) The Funds have not yet been paid out to the Campaign Organizer. (c) The Refund is permitted under applicable law.
1.3. Exception for Remaining Funds. An exception applies when the Foundation terminates a Campaign Organizer's Account or deletes a Campaign while Funds remain attributable to the Campaign Organizer, or when the Campaign's stated purpose can no longer be fulfilled. In such cases, Donors may request a Refund regardless of the original Donation date. The amount of any approved Refund is calculated in accordance with Section 2.3, and the handling of remaining Funds is governed by Section 13.3 of the Terms & Conditions. 1.4. Mistaken or Unauthorized Donations. Donors who believe a Donation was made by mistake or without authorization should contact the Foundation's as soon as possible. Such requests are reviewed in accordance with this Refund Policy and applicable payment-related rights.
2. Refund Processing and Costs
2.1. Verification of Requests. The Foundation may request additional information or supporting documents to verify a Refund request. This information may be considered as part of the review of the circumstances and status of the relevant Donation. 2.2. Refund Method and Processing Times. Approved Refunds will generally be returned through the original payment method, subject to the Payment Provider's procedures and processing times. 2.3. Processing and Refund Costs. The Refund amount is calculated based on the original Donation amount, subject to applicable deductions under this Section. Any previously deducted portion of the Transaction Fee, except for actual, non-refundable third-party costs, will be reversed and applied toward the Refund. Where permitted by applicable law and Payment Provider rules, actual, non-refundable third-party payment processing and refund costs are allocated based on who requested the Refund. If the Refund is requested by the Donor, such costs may be deducted from the refunded amount. If the Refund is requested by the Campaign Organizer or the Foundation, such costs are borne by the Campaign Organizer and may be deducted from Funds attributable to them. No deductions will apply where a full Refund is required by law or binding payment processing requirements. 2.4. Associated Voluntary Contributions. A Voluntary Contribution is separate from the Donation to a Campaign Organizer, as described in the Terms & Conditions. When a Donation is refunded or reversed through a Chargeback, any associated Voluntary Contribution will automatically be refunded or reversed as part of the same transaction.
3. Chargebacks and Payment Reversals
3.1. General Handling. Refunds, Chargebacks, and related costs are handled in accordance with applicable financial procedures and legal requirements. 3.2. Campaign Organizer Responsibility. Campaign Organizers are responsible for reimbursing outstanding amounts arising from Chargebacks on Donations and for the full applicable Chargeback Fee, including after Funds have been withdrawn, where permitted by applicable law. 3.3. Recovery of Outstanding Amounts. The Foundation may recover outstanding amounts described in Section 3.2 from future available Funds payable to the same Campaign Organizer or seek repayment through other lawful means. 3.4. Balance Adjustments. The Foundation may adjust available balances to reflect payment reversals, processing costs, and other applicable financial corrections. Such adjustments may affect the Funds available for Withdrawal under the Terms & Conditions.
Nothing in this Refund Policy limits any Refund, Chargeback, or other payment-related rights required by applicable law.